Executive Household Manager/ Personal Assistant / Governess Nanny
Nationality: French International Driving Licence
French, English, Arabic, Conversational Italian and German
talented ,oriented & resourceful with over 15 years’ experience working in
ultra luxury Ho as in top level Private Family properties experiences .As a
senior HoManager I have managed and
led housekeeping & laundry departments to the highest level, coupled with
pre-opening & refurbishment experience. I am able to build a talented team
by giving excellent training and implementing a schedule that enables staff to
work to the best possible level. I used my strong leadership to put respect and
pride at all levels of my team Confident,professional,genuine
, hardworking reliable, positive
a welcoming personality
& dedicated attitude
. Advanced level
knowledge of Microsoft, Excel for budgeting & finance forecast accounts
,payroll ,cash flow, Inventories…
am looking for a new challenge to support a private ,very high demanding
standards , Principal whom I will serve within an utmost professionalism at all
TECHNICAL SKILLS :
· Microsoft ware
Office Applications: Word, Excel (diploma Excel 2013), Power Point.
A High efficiency in OPERA PMS (Management
application), Fidelio, Hottix, Medialog, Amadeus.
Experience in revenue management, ROI (Return on
LQA (Leading Quality Assurance) Audit Results
CSS (Customer Satisfaction Survey) results rated on
an average of 85% and above.
· ESSEC : Hotel
Management ; Distribution ,Revenue & Demand Management
CMH Paris : Luxury Hospitality
Management Courses 1 ; session quarterly
Academy ACCOR Paris: Reception
Hospitality Mention Anglais
American Business School of Paris
1 years MBA
Diploma of High Design Decoration
from Ecole La Boule Paris
Baccalaureate D (Sciences)
PROFESSIONAL EXPERIENCE :
Hind ABA – Qatar May 2015 – Present
House Manager Multi – properties
organising and training a full household staff consisting off maids, valets,
laundry attendants, chefs, security and chauffeurs in order that this large
luxury residence runs to 6* hotel standards .Successfully enhanced the 100%
professionalism from every member over all the departments ,brought from my
impressive luxury hotel background and studies .
Looking after the household staff : maids ,
nannies, drivers , kitchen staff (chef , cookers, grocery shopping…) ,gardeners
etc .I considered the household as a business operation with departments to run
smoothly and efficiently .
In addition to these duties I also attend to the
principal personally including her wardrobe care and extensive travel with her worldwide
.Prepare and coordinate the clothing ,
shoes & beauty supplies for packing as her expectations in advance for the destinations .
the daily operations of a large household.
household budgets, oversee the independent contractors (maintenance, renovation…)
planning, dinner parties, brunches, proficient on etiquette used with food,
wine and table setting. I make my own advices and relationships for luxury
wardrobe stylists , most known cosmetic and doctors .. I have my contacts from
Paris & New York .
shopping and errands for principals, wardrobe management and advice. Personal
shopping on her behalf .
for Madame light ,dietetic and delicious kitchen (Italian ,French &
Asiatic) sometimes with the chief and
sometimes alone by demand from the family (who preferred my kitchen)
Reason for Wanting to Leave:
The job I was interviewed for was executive
housekeeping manager/PA, however although I am undertaking these duties the job
is not as described at interview , My principal didn’t introduce me yet to all
the staff who most are doing with old bad habits .
OAK Hotel & Suites – Dubai April 2014 – May 2015
216 Apartments & Deluxe
Manage the HK Department + 40 individuals and other
related sections such as laundry to ensure they are highly effective and
operated to the high level required the hotel.
Oversee & inspect the entire hotel all premises
as frequently as possible to ensure all areas are kept clean, spot check vacant
& occupied VIP suites as well as long-stay guest rooms. Identify short
falls and remedy service issues.
Create the SOP as daily basis procedures,
continually review the policies & the practices to ensure they are
Develop working schedules, departmental training conduct
EPDR for every team member, to manage the performance and ensure the
productivity involving guest satisfaction & positive feedback.
Operate within the Departmental Budget making
FF&E approval in SCM through effective inventory and cost control prepare
the next annual budget with suppliers and contractors and manning payroll.
Oversee the laundry requirements of linen and uniforms.
for Wanting to Leave:
I decided that
I would like to work in a private residence and was offered my current role.
Defense Hotel 5* - Paris January 2014
– March 2014
Newly opened hotel with 325
rooms and suites
Organised all the new department Budgets,
contractors & suppliers, out-sourcing the linen requisition &
keeping the laundry for the pressing guest service.
Putting on the amenities in all rooms
Create the SOP, putting all the administration
systems in place & reporting to the GM
Ensuring the training of all housekeeping personal,
supervisors, room attendants, public areas attendants etc
Creating internal & external training
sessions for periodic staff meetings to make recommendations to improve
service & prepare work assignment to advice the manager and desk clerk.
Reason for Wanting to Leave:
a 6-month contract to open a new hotel.
Atheneee 6* - Paris November 2010 – October 2013
Lead & direct the daily operations coordinating
with other departments for the housekeeping running in the floors &
Ensure staffing levels cover business demands.
Ensure unexpected or urgent demands are dealt
Train & develop my HK Team.
Welcome the guests personally & show them
their rooms and explain all services available.
Deliver a first class high level personalized
service to HNW Guests from all over the world , adapted to celebrities
,Middle East high profile Guests ,as the first contact I determine the
needs and provide solutions with the luxury touch.
Wanting to Leave:
Wanted to move up the career
ladderLe Bristol Hotel 6* - Paris March2013
– October 2013
Deputy Head Housekeeper while The
Plaza Athenee was being refurbished
Ensure the provision of a clean, comfortable
safe & aesthetically appealing environment.
Establish a welcoming atmosphere, ensure
courteous, reliable service from all staff of the HK Dpt.
Train the new HK supervisors joiners & the
new room attendants.
Deal with the highest guest level service,
such as Hollywood Actors, International Famous singers, Russian President
Offer professional engaging service, inspect
rooms in order to meet the standards; oversee the VIP room inspection,
record guest expectations and handle them to ensure the guest satisfaction.
with family to USA (work travel of husband)
Hotel De Vendôme 5*, Paris 2005-2008
Oversee housekeeping and laundry operations.
· Evaluate guest satisfaction levels and monitor trends with a focus on continuos improvement
· Training inductions of all new joiners
Complete monthly rooms audit with the manager.
Reporting to the GM. Manage HK & Laundry
Operations, determine the budget through inventory & cost control
keeping expenses within monthly forecast.
Develop & implement the Brand service strategy;
demonstrate a strong leadership by inspiring the team & show by
personal example the professionalism expected by the management to
Responsible for 23 attendants & 2 supervisors.
I upgraded the level of luxury, the positive feedback
deserved the reputation since I
handled the service. Many Guest
letters nominated me in the French luxury newspapers.